Shipping & Returns

Shipping & Delivery

What Shipping Carrier do you use?

We ship most packages via Australia Post & some via Sendle

What shipping options are available?

Parcel Post (standard) 2-5 business days

Express Post (next day delivery) All orders placed before 10am between Monday-Thursday will be delivered within 1 business day in metro areas and 2-3 business days outside of the express network (see link for shipping time estimation).

Candy can melt in warm weather, therefore we do not let packages be transported over the weekend during warmer months. Thus, we cannot ship any orders on Fridays during the warmer months.

Some large orders may require extra processing time. If your order requires extra time to fulfill, we will contact you via phone and/or email.

Do you offer same dame delivery?

Stay tuned! Same day delivery is on its way for Newcastle Metro!

My shipping address is wrong!

That's ok – we will make sure to get it to the right place – send an email to hello@confeitto.com with your order number and updated delivery address

What can I expect inside my shipping box?

Your candy is packaged in a beautiful Confeitto shipping box. As many of our packages are sent as gifts we do not include invoices in any of our orders.

Do you ship internationally?

Unfortunately we do not ship outside of Australia for orders placed online. Should you wish to discuss options to send to New Zealand, Indonesia, Malaysia or Singapore – please get in touch at hello@confeitto.com

Why do I only see Express Post as a delivery option?

Candy can melt in warm weather & therefore – to protect your candy – standard post is not available for some destinations: Example destination: the Northern Territory, Please note that free shipping promotions are excluded for these destinations in the warmer months

Can you ship my order to a PO Box?

We highly recommend that all orders be delivered directly to you in order to ensure it stays in the best condition possible. Therefore we do not ship to PO boxes. We can however have your package sent to your nearest (air conditioned) post office – if you are not home to collect your delivery. As always with confectionery – there is the potential for it to melt during warmer conditions.

Can I track my order?

Absolutely! We will send you email notifications along the way – you can also track your candygram by clicking on the Track Your Parcel button in the email you receive from our shipping partner.

Oh dear, my package is missing!

If you have been unable to locate your package using the tracking link, please send an email to hello@confeitto.com with your order number and we will help you find it.

Holiday Closures

Our warehouse is closed during the below holidays. Orders will not be processed or shipped on these days.

Queens Birthday

Anzac Day

Christmas

New Year’s Eve

New Year’s Day

Boxing Day


Online Orders & Returns

What is Confeitto's return policy?

Because candy is perishable, we are unable to accept returns

What are my payment options?

We accept payment via VISA, MASTERCARD, and PAYPAL. We do not accept American Express at this time.

Can I cancel or change my order?

An order cannot be cancelled or changed after two hours have passed since the order was placed. In order to promptly deliver our candy as fresh as possible, the processing of an order commences almost immediately once you have submitted your order.

Can I cancel or change my order?

An order cannot be cancelled or changed after two hours have passed since the order was placed. In order to promptly deliver our candy as fresh as possible, the processing of an order commences almost immediately once you have submitted your order.

How do I redeem a promo code?

To redeem a promotion code, please enter the code at the checkout page and click submit. Please note that promo codes cannot be combined and that only one code can be used at a time. For further help please contact us.

I forgot to add my promo code!

No problem, please contact us within 24 hours with your order number and the promo code that you intended to use.

Help, my promo code isn't working

For troubleshooting, please ensure that your order subtotal meets the minimum threshold for that code & the dates for the code are valid. If you require further assistance send an email to hello@confeitto.com

Free shipping isn't working for me

Please note that some destinations are excluded from our shipping promotions during warmer weather (aka summer months). We also cannot offer standard post to these destinations during the warmer months.